Frequently Asked Questions

The minimum age to register and play on gtongit is 21 years old, in strict compliance with Philippine gambling regulations and PAGCOR licensing requirements. All accounts are subject to age verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned in accordance with applicable law. 21+

To complete KYC (Know Your Customer) verification on gtongit, you will need to submit:

• A valid government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID
• Proof of address (e.g., a recent utility bill or bank statement dated within the last 3 months)

KYC verification is required before your first withdrawal and is a PAGCOR compliance requirement. Most verifications are completed within 24 hours.

No. Each player is permitted to hold only one gtongit account. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the login page rather than creating a new account.

To reset your gtongit password, go to the gtongit Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still have trouble, contact our support team at [email protected].

gtongit supports the most popular payment methods used by Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for the convenience of our players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit on gtongit is ₱100. This low entry point makes gtongit accessible to casual players and high rollers alike. There is no maximum deposit limit for standard accounts, though higher deposits may trigger additional verification steps as part of our AML compliance procedures.

Withdrawal processing times on gtongit depend on the method used:

• GCash / PayMaya: Usually within 1–2 hours
• BPI / BDO / Metrobank: 1–3 business days

All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱200. If your withdrawal is taking longer than expected, please contact our support team with your transaction reference number.

gtongit does not charge any fees for deposits or withdrawals on our end. However, your bank or e-wallet provider may apply their own transaction fees, particularly for inter-bank transfers. We recommend checking with your payment provider for their applicable charges. GCash and PayMaya transfers to and from gtongit are generally fee-free for standard transactions.

gtongit offers a generous welcome bonus for new players upon their first deposit. The bonus is credited automatically to your account once your first deposit is confirmed and your KYC verification is complete. Full details of the current welcome offer — including the bonus amount, eligible games, and any minimum deposit requirement — are available on the Promotions section of the platform after you log in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each promotion on gtongit has its own wagering requirement clearly stated in the promotion's terms. Always read the full terms before claiming any bonus.

Bonus eligibility varies by promotion. Most gtongit bonuses can be used across slots, bingo, and select casino games. Some bonuses may be restricted to specific game categories — for example, a free spins bonus will typically be valid only on designated slot titles. Sports betting bonuses are generally separate from casino bonuses. The eligible games for each promotion are listed in the promotion's individual terms and conditions.

If you prefer to play without bonuses — for example, to avoid wagering requirements — you can opt out of all promotional offers in your gtongit account settings under "Communication Preferences." You can also contact our support team to have your account flagged as bonus-free. Note that opting out means you will not receive any future bonus credits, free spins, or promotional offers.

gtongit offers a wide range of gaming options for Filipino players, including:

• Sports Betting: PBA, NBA, UFC, boxing, football, and more via our Betting section
• Slots: Hundreds of titles from leading providers — visit our Slot page
• Bingo: Classic and modern bingo variants on our Bingo page
• Live Casino: Live dealer games including baccarat, roulette, and blackjack at gtongit Casino
• Super Wheel: Our exclusive spin-to-win game at Super Wheel

Yes — gtongit's sportsbook covers the Philippine Basketball Association (PBA), which is one of the most popular betting markets among our Filipino players. We also cover international leagues like the NBA, as well as boxing (including Filipino boxing legends' bouts), MMA, UFC, and football. Our odds are updated in real time, and we offer both pre-match and live in-play betting on selected events.

Yes. All games on gtongit use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our platform operates in compliance with PAGCOR regulations, which require regular audits of game fairness. Live casino games are streamed in real time from licensed studios with professional dealers, providing full transparency. The Return to Player (RTP) percentage for each slot game is available in the game's information panel.

You can set daily, weekly, or monthly deposit limits directly from your account settings under the "Responsible Gaming" section. Once a limit is set, it takes effect immediately. Reducing your limit is instant; increasing it requires a 24-hour cooling period to give you time to reconsider. For full details on all available tools, visit our Responsible Gaming page.

Self-exclusion is available directly from your account settings under "Responsible Gaming." You can choose to self-exclude for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked and you will be removed from all marketing communications. If you need to self-exclude urgently, contact our support team at [email protected] and we will action your request immediately. Self-exclusion cannot be reversed before the chosen period ends.

If you or someone you know is struggling with problem gambling, help is available. The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline at 1553 (toll-free within the Philippines). PAGCOR also operates a responsible gaming program for players affected by problem gambling. gtongit's own support team is available 24/7 at [email protected]. You are never alone — reaching out is the bravest first step. 21+

gtongit takes data security seriously. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. We store personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We never sell your personal information to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your gtongit account. To enable it, go to your account settings and select "Security." You can set up 2FA using your registered mobile number (SMS OTP) or an authenticator app. We strongly recommend enabling 2FA to protect your account from unauthorized access, especially if you use the same password across multiple platforms.

If you suspect that someone has accessed your gtongit account without your permission, take the following steps immediately:

• Change your password right away via the login page
• Enable 2FA if you have not already done so
• Contact our support team at [email protected] to report the incident and request a temporary account freeze
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and respond within 24 hours.